Terms and Conditions

General

This web site is owned and operated by Watersports Life Pty Ltd Trading as GoKite ABN 44 601 593 891.

Registered Address: 81 Beach Road, Sandringham, 3191

Phone: +61 (0)428 465 483

E-mail: info@gokite.com.au

All kiteboarding lessons and equipment is owned and provided by GoKite.

Kiteboarding is a weather dependent sport. At times it may too windy or not windy enough in which case we will have to reschedule your lesson. As frustrating as this might be at the time it is only done to ensure you receive a quality lesson and to keep you safe. In the event of GoKite cancelling the lesson an alternative lesson will be rescheduled at no cost to the student.

Payment

All lesson need to be prepaid before any bookings can be made.

Cancellations/Rescheduling

Cancellations by student within 24 hours: It happens and we try to be as fair as possible which is why we give you up to 24 hours before your lesson the opportunity to change your booking free of charge. If a cancellation occurs later than 17:00 the day before your session we charge the full amount as a cancellation fee.

Cancellations by Go Kite: This happens too. In the event we need to reschedule your lesson for what ever reason ie weather or instructor availability we will reschedule your lesson for a later date. (refunds are not possible).

No Shows

In the event of a no show by a student without advice 100% of the booked lesson will be deducted from the students account.

Opening Dates/Teaching Times

GoKite is open 7 days a week all year with exception to Christmas Day, New Years Day, and the Sunday of St Kilda Festival. Weather and instructor availability permitting.

Our moto is; If the wind is steady and there is daylight we’ll be giving lessons.

Gift and Lesson Vouchers

Gift and lesson vouchers are valid twelve months from the date of purchase. Vouchers are transferable between all courses and can be given to a third party; refunds are not possible under any circumstances. It is the responsibility of the recipient to book and complete the course within the twelve month voucher period.

Lost lesson and gift vouchers may be redeemed if proof of purchase can be shown. GoKite reserves the right to refuse a replacement.

Security and Privacy Statement

Information Collected

Information collected by GoKite is personal information, as defined by the Privacy Act 1998. This data includes your first name, last name, email address, telephone number and postal address.

How the Information is Used

GoKite uses your personal information so you can identify yourself when making an online booking or registration, to contact you about an enrolment, and to keep you informed (if you request it) of matters that may be of interest to you. Your personal information is not used for commercial purposes and is not distributed to any other organisation for any purpose.

Accessing Your Information

To access stored information that relates to you, go to the Update Details page after providing your log in details. This page allows you to change your information.

Security

The GoKite site is protected by 128-bit Secure Sockets Layer technology. This is indicated by the padlock symbol on your browser and means that all data sent between your browser and the server is encrypted, including your log in, profile and credit card details. Credit card transactions are processed immediately using a secure payment gateway to the banking system, so we do not store your credit card details and provide you with instant feedback on the status of a transaction.